D’Accolti outlined his action plan followed by initiatives to implement in preparation for the Jubilee. He then moved to the technology procurement part, in accordance with the new Procurement Code on the Consip platform, which allows projects to proceed quickly in accordance with principles of a transparent, sustainable, and digital public administration. From there, the actual digitization project can be implemented.
“We started with an evolution of the CRM to manage the citizen relationship, and the various requests and reports: those who come into contact with the AMA must be recognized on any channel and receive consistent…